Privacy Policy

Apollo 2000 Ltd (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This policy explains what personal data we collect when you contact us or use our website, how we use it, and the rights you have over it. We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

For the purposes of UK data protection law, Apollo 2000 Ltd is the data controller responsible for your personal data. We are a car body shop based in Chadwell Heath, East London. You can reach us using the details below:

• Business: Apollo 2000 Ltd
• Address: Unit 1c, Coppen Rd, Chadwell Heath, Dagenham, East London RM8 1HJ, United Kingdom
• Email: info@apollo2000ltd.com
• Telephone: 020 8517 0926

What information we collect

We only collect the personal data we genuinely need to respond to you and carry out the work you ask us to do. Depending on how you get in touch, this may include:

• Enquiry and quote details — your name, telephone number and email address, together with details of your vehicle (such as make, model and registration) and the message or photographs you send us describing the repair or customisation you require.
• Communication records — the content of emails, WhatsApp messages, telephone notes and any other correspondence relating to your enquiry or repair.
• Booking and job information — details needed to schedule, complete and invoice the work, including any insurance claim reference where the job is being handled through an insurer.
• Website and analytics data — basic technical information such as your IP address, browser type and the pages you view. Non-essential analytics and cookies are only used where you have given your consent.

We do not knowingly collect special category data and we do not ask for it. Please do not send us sensitive personal information unless it is strictly necessary for the work.

How we use your information

We use the personal data we hold for the following purposes:

• To respond to your enquiry and prepare a quote for your vehicle.
• To book in, carry out and complete the repair, customisation or other work you have requested.
• To keep you updated on the progress of a job and to arrange collection or delivery of your vehicle.
• To raise invoices, take payment and keep accurate business and accounting records.
• Where you have asked us to, to liaise with your insurer on an insurance repair.
• To improve our website and understand how it is used, where you have consented to analytics cookies.
• To comply with our legal and regulatory obligations.

Lawful bases for processing

Under UK GDPR we must have a lawful basis for processing your personal data. We rely on the following:

• Legitimate interests — to respond to enquiries, provide quotes, carry out the work you have asked for and run our business effectively. We balance our interests against your rights and only rely on this basis where it does not override those rights.
• Contract — where processing is necessary to provide a service you have engaged us for, such as completing and invoicing an agreed repair.
• Consent — for non-essential cookies and analytics, which we only set after you have given consent. You can withdraw your consent at any time.
• Legal obligation — where we must keep records to meet our tax, accounting and other legal duties.

Cookies

Our website uses a small number of cookies. Essential cookies are needed for the site to work and to remember your cookie choices. Non-essential cookies, including basic analytics, are only used with your consent. You can change your preferences at any time. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

Data sharing

We treat your information as confidential and we never sell it. We only share personal data where it is necessary to carry out the work or where we are required to by law. This may include:

• Insurers and claims handlers — where your repair is being managed through an insurance claim and you have asked us to deal with your insurer on your behalf.
• Trusted service providers — such as our IT, website hosting, email and accounting providers, who process data on our behalf under appropriate confidentiality and data protection terms.
• Professional advisers and authorities — where we are legally obliged to disclose information, for example to HMRC or in response to a lawful request.

Any third party that handles your data on our behalf is only permitted to use it for the purposes we specify and in line with this policy and applicable law.

Data retention

We keep your personal data only for as long as we need it for the purposes set out above. Enquiry and quote details that do not lead to a booking are kept for a short period and then deleted. Records relating to completed work are retained for as long as necessary to manage warranties and resolve any queries, and to meet our legal and accounting obligations — generally up to six years. When data is no longer needed, we securely delete or anonymise it.

Your rights under UK GDPR

You have a number of rights over the personal data we hold about you. These include the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct data that is inaccurate or incomplete.
• Erasure — ask us to delete your personal data where there is no good reason for us to keep it.
• Restriction — ask us to limit how we use your data in certain circumstances.
• Objection — object to our processing where we rely on legitimate interests.
• Portability — ask us to transfer your data to you or another provider in a structured, commonly used format.
• Withdraw consent — where we rely on your consent, withdraw it at any time without affecting processing already carried out.

To exercise any of these rights, please contact us by email at info@apollo2000ltd.com or by telephone on 020 8517 0926. We will respond within one month. There is normally no charge, although we may ask you to verify your identity before we act on your request.

Complaints

We hope to resolve any concern you have about how we handle your personal data, so please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or by calling their helpline on 0303 123 1113.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or in the law. Any changes will be posted on this page with a revised “last updated” date, so we encourage you to review it periodically.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:

• Email: info@apollo2000ltd.com
• Telephone: 020 8517 0926
• Address: Unit 1c, Coppen Rd, Chadwell Heath, Dagenham, East London RM8 1HJ